SMS Basics 15

• What is a Sender ID?
• How do I create a Template?
• Can I send SMS using your API?
• How do I send Customized Messages?
• How do I upload Documents?

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Types of SMS 9

• What is the difference between push SMS & pull SMS?
• Is OTP Route different for Transactional & Promotional SMS? Does Kaleyra support any separate platform for One Time Passwords?
• Whats the difference between Transactional and Promotional Messaging?
• What is a “Flash Message”? How is it different from a normal SMS?
• What is Transactional Service?

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Sending an SMS 14

• Can I send bulk SMS?
• How can I schedule an SMS?
• Does Kaleyra follow any DND logic for sending SMS?
• Will I be charged for sending SMS to DND numbers?
• What happens if the SMS delivery is failed?

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Kaleyra DLT AI 14

• Account Level Principle Entity ID Addition – Kaleyra Platform
• Template ID Addition - Kaleyra Platform
• SenderID Level EntityID Addition - Kaleyra Platform
• DLT Template Scrubbing - SMS Status Codes
• Template ID Addition - Kaleyra Global Platform

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Verified SMS (VSMS) 8

• What is Verified SMS (VSMS)?
• How Does Verified SMS (VSMS) work?
• Pros of having Verified SMS (VSMS).
• How do I activate Verified SMS (VSMS) with Kaleyra?
• How do I get a report of the Verified SMS (VSMS) sent through Kaleyra?

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SMS Delivery 8

• What is the meaning of different status for SMS delivery reports?
• How do I know that my messages are delivered?
• What are the reasons for an undelivered message?
• Where can I see the SMS sent through API?
• Will my messages get delivered on DND Numbers too?

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General Questions 30

• What is HLR Lookup and how do I use it?
• What's the difference between a template and a favorite SMS?
• How can I generate API Keys?
• Can I create a unique Signature for each campaign?
• Alerts and Promo Differences

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Getting Started with SMS API 7

• SMS Status Codes
• API Error Codes
• Delivery URL for SMS API
• API Responses
• Pre-requisites for Integration

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WhatsApp - General Questions 27

• Kaleyra’s WhatsApp Channel Partnership! Who can apply?
• What are the prerequisites for creating a WhatsApp Account?
• Can I delete a number associated to the WhatsApp business API?
• Can a personal WhatsApp number be used as a business account?
• Can I integrate a Toll-free numbers to my WhatsApp API?

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Reseller Customers 14

• Who is a reseller?
• How do I set up a reseller model with Kaleyra?
• How do I use my Direct Reseller Account?
• How can I create Reseller accounts through my own reseller account?
• How can I create a new customer account from my reseller account?

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Report Sharing 8

• What is Amazon S3 Bucket or Amazon S3 Setup?
• Can I set up by S3 Setup/Bucket with Kaleyra, to receive reports and data?
• How does the S3 bucket work? How many people in my company can access it?
• What kind of data can be pushed to my S3 Bucket/Setup?
• How many days old reports can I generate from my messaging accounts?

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