Voice Application - Getting Started 62

• Can I recharge my account anytime anywhere? How?
• Getting started with IVR Studio
• Dial Widget in the IVR
• Voice application dashboard
• Getting started, logging in and password reset

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Sub-users & Agents 9

• What is the difference between agent account and sub user account?
• What is sticky agent?
• How can I add agents to my Voice account?
• How can I track my agent's performance?
• How can I create an agent group?

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Voice API Content 6

• API Operator Status for Voice
• Introduction to Voice API
• Voice Content Types
• API Response Format
• API Error Codes for Voice

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Getting Started with OBD 3

• Getting Started with OBD
• OBD API Submission Status
• OBD API Operator level submission status

Outbound (OBD) Calls 4

• How to trigger an outbound call?
• How do we upload sound file through API from OBD application?
• How can I stop the OBD campaigns triggered?
• OBD API Error Codes

Premium & Toll Free Numbers 3

• What is a Toll Free Number?
• How do I get a VIP number?
• How can I get a toll free number for my business?

Voice Plugins 23

• Which Plugins can I integrate on Kaleyra platform?
• What plugins can I integrate Kaleyra services with?
• What is Callee chrome extension and how does it help?
• What are third party integrations?
• Freshdesk

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General Questions 3

• Can I limit Access to an Account only to a few persons?
• Can I block or Black-List a number? I do not want a number to get my calls..
• As an agent, why do I get calls even after I have changed the status to "Offline"?