Incoming URL is a webhook which can be configured against each WhatsApp Business number under the portal which will be triggered by Kaleyra whenever an incoming message is received on the WhatsApp number.

Step to configure the Webhook for Active WhatsApp number 
- Login to K-Cloud Account
- Channels 
- Manage Under WhatsApp channel
- Configurations
- Numbers 
- Edit (3 Dots under)
- Place the webhook under Incoming URL text box

Sample Webhook:


Sample callback Webhook:

Type:  Text


Type: Media 



Note: All incoming media files will be stored at our Kaleyra end & we will share the S3 link to access the same in the callback under media_url.