There are certain situations where you may have added a number to your blacklist. However, you now want to remove this number and allow the recipient to get the messages sent out by you through Kaleyra’s platform.

Not to worry, this can be done very simply from the application itself!

Follow the steps below to remove a number from the blacklist:

  1. Log into your account.

  2. Navigate to the left menu and under “Manage Items” find “Blacklisted Numbers”

  3. Once you click on this, the page below will appear.

  1. Use the filter option on the top of the page to find the number by the number itself or by the date that you added it to the blacklist, in case you recall that information.

  2. On finding the number, click on the trash can icon on the right. You will be prompted to confirm if you want to proceed with a pop-up box as shown below. Click okay to proceed.

Once done, the number will successfully be removed from the blacklisted numbers and you would be able to send messages to this number.