Get high clarity voice recordings on conference calls, call forwarding, click to call and outbound calls. Voice recordings enable you to manage your team, figure out the improvements and repeat the strong performances. Voice recordings also enable you to respond to false and baseless customer complaints against a query.

To view the voice recordings, follow the steps below:

  1. From the main menu, click on ‘Voice Recordings’. The page appears. 

  1. To play the recording, click on  icon

  2. To download the recording, click on   icon

  3. To delete a recording, click on icon

  4. You can also filter the voice recordings, based on the following parameters:

  • Based on the filters applied, you can export selected recordings by clicking on icon

  • You can export entire recordings data by clicking on  icon