Hexa SMS

This section helps you to understand all questions related to Hexa SMS, right from using it to managing SMS end-to-end

Can I use messaging on Hexa?
Yes, messaging is available on Hexa. The platform can be used to send quick, Unicode and large message campaigns, along with run SMS campaigns. You can also...
Wed, 15 May, 2019 at 4:16 PM
How can I add contacts to send an SMS?
You can add a single contact, multiple contacts or upload contacts from a file. The file imported should be in XLX, XLSX OR CSV format. The maximum file s...
Tue, 18 Jun, 2019 at 12:42 PM
Can I look up a number on Hexa?
Yes, you can do a HLR look up on Hexa. 
Wed, 15 May, 2019 at 4:20 PM
What is the difference between marketing and transactional SMSes?
Transactions messages are sent to notify customers about recent transactions. For example, messages about the withdrawal of cash, card usage, etc- “Dear cus...
Tue, 18 Jun, 2019 at 1:07 PM
Can I send transactional and marketing messages through Hexa?
Yes, you can send both transactional and marketing messages through Hexa. 
Wed, 15 May, 2019 at 4:23 PM
What is a Sender ID? Is there a standard format for Sender IDs?
A business’s Sender ID is what is displayed on the phone screen of a customer when they receive a message from you. This is unique to the organization and c...
Tue, 18 Jun, 2019 at 12:42 PM
Do I need a Sender ID approval for marketing SMS?
Having a Sender ID is not mandatory for sending marketing SMSes. However, if you wish to include a Sender ID for your marketing SMS, then the ID needs to b...
Wed, 15 May, 2019 at 4:25 PM
How long will it take to approve my Sender ID(s)?
Your Sender ID will be approved within 15 minutes. 
Wed, 15 May, 2019 at 4:25 PM
How can I use the same Sender ID for all SMS sent?
To keep the same Sender ID automatically for all SMSes sent, you need to reach out to our support team and they will get it configured from the back end.  ...
Wed, 15 May, 2019 at 4:26 PM
Can I create any number of Sender IDs for my account?
Yes, there are no limitations for creating Sender IDs currently
Wed, 15 May, 2019 at 4:26 PM