Account

This section helps you understand in detail, all questions related to your Hexa account.

Is there any limitation for creating users under an account?
There is no limitation on creating users in Hexa. You can add as many users as required.
Wed, 15 May, 2019 at 4:09 PM
How can I activate my account once it is suspended?
You can contact our Hexa support team (support@kaleyra.com) for account activation and we will take care of it immediately. 
Wed, 15 May, 2019 at 4:09 PM
Is it possible to change the domain name once it is registered?
No, you will not be able to change the domain name post registration.
Wed, 15 May, 2019 at 4:10 PM
Can I change my account from postpaid to prepaid and vice versa?
Yes. You can contact our Hexa support team (support@kaleyra.com) to change the account type as you want. 
Wed, 15 May, 2019 at 4:10 PM
How do Hexa’s free trials work?
HEXA offers a trial account to all customers who sign up, which comes with a free balance for you to explore and use the platform. When your balance is low, ...
Tue, 18 Jun, 2019 at 12:41 PM
Do I have to create a new account if I don’t upgrade to a premium plan before my trial account expires?
No, you don’t have to create a new account. You can upgrade to a premium plan even after the expiry of your trial account. This can easily be done by contac...
Wed, 15 May, 2019 at 4:11 PM
Is there any validity period for an API Key?
There is no validity period of an API Key. Once it is generated it can be used end number of times.
Wed, 15 May, 2019 at 4:12 PM