Type of Calls & Call Statuses

What type of Calls and numbers do we support?
Type of Calls: 1. Click to Call 2. Incoming Call 3. Outbound Call 4. Missed Call 5. Conference Call For more information, read https://www.kaleyra....
Wed, 19 Sep, 2018 at 12:29 PM
What is a Call Status and what does it mean?
Call status enables you to understand the status of the call and the legs involved in it. With call status you can understand where the call is connected to...
Wed, 19 Sep, 2018 at 12:36 PM
Live use case scenarios of Call Status, Call Disposition and Hangup details
Type of CallScenarioCall StatusSystem DispositionHangup Details Incoming Call lands to DID number; Not connected to IVRIVRN/ASystem HangupCalls ...
Wed, 19 Sep, 2018 at 12:36 PM
How do call logs help?
Call Logs has been introduced on our Voice platform to help you analyse the call outcome in detail. It is well capable of answering the following set of que...
Fri, 21 Sep, 2018 at 3:06 PM
In the call logs, Which location details are updated for a unique call?
You get the following details from other information tab: Server region Operator circle  Operator details Unique call id for each call log
Wed, 26 Sep, 2018 at 2:57 PM
How to transfer calls based on the caller location
At a server level, we auto direct calls intelligently to match the caller location and operator. Our back end logic does the job for you so that you do...
Wed, 26 Sep, 2018 at 2:58 PM
How many simultaneous calls will trigger when hyphen is configured in dial widget?
Calls are parallely triggered at the same time to all the agents or agent groups. Whichever agent first picks up the call, the call is connected to him...
Wed, 26 Sep, 2018 at 3:00 PM