IVR Studio
IVR stands for Interactive Voice Responses, which accounts to an automated cloud system that can play pre recorded messages, when a customer dials a number....
Tue, 18 Sep, 2018 at 4:56 PM
IVR is used by enterprises to manage their business calls. IVR can automate the business calls and reduce manual effort. IVR plays a key role in the custome...
Tue, 18 Sep, 2018 at 4:56 PM
Interactive Voice Responses (IVR) helps you build call flows that can be customized as per the key press function initiated for customers. E.g: When the...
Wed, 19 Sep, 2018 at 3:07 PM
Multi Level IVR enables you to create multiple levels of pre recorded messages, that enable the user to perform multiple actions. For example, a user can be...
Tue, 18 Sep, 2018 at 4:56 PM
To create Multi Level IVR, login to Kaleyra Voice account. Click on IVR > Create Call flow. We’ll begin with the call start function. Choose a widget...
Tue, 18 Sep, 2018 at 5:00 PM
The IVR flow can be edited as and when required. Follow the steps below to edit the IVR flow: Login to Voice account, click on IVR Studio. Edit the flow ...
Tue, 18 Sep, 2018 at 5:05 PM
As many as you can. There's no limit on the number of IVR flows you can create.
Tue, 18 Sep, 2018 at 12:59 PM
There's no max cap on the limit of widgets you can add to your IVR flow. To build an IVR flow, read our Voice documentation.
Wed, 19 Sep, 2018 at 2:52 PM
Yes, you can create your own greeting message using text-to-speech, or upload an audio file, or choose from local library as per your convenience. L...
Tue, 18 Sep, 2018 at 5:09 PM
When a number is not assigned to IVR flow, the calls cannot be initiated.
Tue, 18 Sep, 2018 at 1:00 PM