IVR Studio

What is the full form of IVR?
IVR stands for Interactive Voice Responses, which accounts to an automated cloud system that can play pre recorded messages, when a customer dials a number....
Tue, 18 Sep, 2018 at 4:56 PM
Why is IVR used?
IVR is used by enterprises to manage their business calls. IVR can automate the business calls and reduce manual effort. IVR plays a key role in the custome...
Tue, 18 Sep, 2018 at 4:56 PM
How can IVR help my business?
Interactive Voice Responses (IVR) helps you build call flows that can be customized as per the key press function initiated for customers. E.g: When the...
Wed, 19 Sep, 2018 at 3:07 PM
What is multi level IVR?
Multi Level IVR enables you to create multiple levels of pre recorded messages, that enable the user to perform multiple actions. For example, a user can be...
Tue, 18 Sep, 2018 at 4:56 PM
How to create multi level IVR?
To create Multi Level IVR, login to Kaleyra Voice account.  Click on IVR > Create Call flow. We’ll begin with the call start function. Choose a widget...
Tue, 18 Sep, 2018 at 5:00 PM
Can you change the flow of IVR?
The IVR flow can be edited as and when required. Follow the steps below to edit the IVR flow: Login to Voice account, click on IVR Studio. Edit the flow ...
Tue, 18 Sep, 2018 at 5:05 PM
How many IVR flows can I create?
As many as you can. There's no limit on the number of IVR flows you can create. 
Tue, 18 Sep, 2018 at 12:59 PM
How many maximum widgets can I use in an IVR?
There's no max cap on the limit of widgets you can add to your IVR flow. To build an IVR flow, read our Voice documentation.
Wed, 19 Sep, 2018 at 2:52 PM
Can I create my own greeting message?
Yes, you can create your own greeting message using text-to-speech, or upload an audio file, or choose from local library as per your convenience. L...
Tue, 18 Sep, 2018 at 5:09 PM
What happens when I don't assign a number to IVR flow?
When a number is not assigned to IVR flow, the calls cannot be initiated.
Tue, 18 Sep, 2018 at 1:00 PM