Calls are parallely triggered at the same time to all the agents or agent groups. Whichever agent first picks up the call, the call is connected to him. There is no max cap on the calls we can trigger through hyphen. Just keep us informed and we can scale high as per your volumes.
How many simultaneous calls will trigger when hyphen is configured in dial widget?
Modified on: Wed, 26 Sep, 2018 at 3:00 PM
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