What is MOH and how can I directly configure it?
Music on Hold (MOH) is used to maintain the telephone connection and make the wait time more engaging. Music on Hold is automatically played to the caller during waiting time duration and the music ends when the call continues.
You can configure the Music on Hold using the steps below :
1. Login to your Voice account. Click on Main Menu > Manage > Music On Hold.
2. You will see all your MOH listed on Music On Hold page. Click on '+NEW' button to upload new MOH file in .mp3 or .wav file.
3. Give a title to your Music file so as to select the same file in IVR.
4. Once you upload the MOH file, you will start getting those files under drop down for "Background music" within IVR while configuring Dial and Script widget.
If you want to make any file as default one to be played when customer is on hold, then select the default MOH file under Account Settings. This will be applicable for all newly created IVR.