1. To create Multi Level IVR, login to Kaleyra Voice account. 
  2. Click on IVR > Create Call flow.
  3. We’ll begin with the call start function. Choose a widget from the widget menu to decide what your call flow should begin with. In the example below, we’ve chosen to display ‘Menu’ which opens an array of choices for the caller. 
  4. To add the widget, drag it to the “Call Start” zone. Once the widgets are added to create a flow click on “Save”.


To know more read our Voice documentation 


Creating an IVR Flow