Multi Level IVR enables you to create multiple levels of pre recorded messages, that enable the user to perform multiple actions. For example, a user can be redirected to the sales team upon pressing 2, then enable to address a concern regarding a recent purchase upon pressing 3, then redirects to the sales team representative who'll resolve the concern upon pressing 1.
Modified on: Tue, 18 Sep, 2018 at 4:56 PM
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