IVR is used by enterprises to manage their business calls. IVR can automate the business calls and reduce manual effort. IVR plays a key role in the customer support process.
For e.g: Press 1 for English, Press 2 for Hindi, Press 3 for Kannada is an IVR flow, and on pressing the subsequent number, the system automates the flow further. This enables that the right call is answered by the right resources, thus reducing the overall TAT and increasing efficiency.